Returns & Exchanges
At Countdown Deals, we want you to love your home decor, but if a purchase isn't quite right, you can return most items within 30 days of delivery for a full refund or exchange. We strive to make the process as seamless as possible so you can continue building your dream home with confidence.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Pack with Care
Place the items in their original packaging, ensuring all hardware, manuals, and protective padding are included to prevent damage during transit.
Label and Ship
Download and print your prepaid shipping label, attach it securely to the outside of your box, and drop it off at any authorized carrier location.
Inspection and Refund
Once our warehouse team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing