Frequently Asked Questions
Everything you need to know about upgrading your home with Countdown Deals.
How long does shipping take for furniture and home decor?
Most orders are processed within 24 hours. Depending on your location, standard shipping typically takes 3-7 business days, while larger furniture items may take up to 14 days for specialized freight delivery.
What is your return policy for home goods?
We offer a 30-day window for returns on all unused items in their original packaging. Please note that for large furniture items, a restocking fee may apply unless the item arrived damaged.
Do you offer assembly services for your furniture?
Many of our items are designed for easy DIY assembly with tools included. For complex pieces, we partner with third-party assembly services that can be added to your order at checkout for an additional fee.
How can I track my Countdown Deals order?
Once your order ships, you will receive an email with a unique tracking number and a link to our tracking portal where you can monitor your package in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Affirm or Klarna for larger home investments.
Are the colors of the products accurate on the website?
We strive for the highest color accuracy in our photography; however, colors may vary slightly depending on your monitor settings and the natural lighting conditions in your home.